🛡️ Your safety is our priority
Safety Centre
Lugbook connects real people. Most interactions are safe, positive, and genuinely helpful. But knowing how to protect yourself makes every experience better for everyone.
“Every carrier on Lugbook is identity-verified. Every listing shows a real route, a real arrival date, and a real person. But your instincts are your best safety tool — if something feels off, walk away.”
— The Lugbook Safety Team
Safety practices
Follow these guidelines on every transaction — whether you are a carrier or a buyer.
🛡️
Identity Verification
Every carrier must verify their identity before their listings go live. We check government-issued ID and cross-reference it with travel documents to confirm the trip is real.
- ✓Only deal with carriers who show a "Verified" badge on their profile
- ✓You can request to see a carrier's booking confirmation before agreeing
- ✓Report any carrier who asks you to bypass the verification process
📍
Safe Handover Locations
Always meet in a public, well-lit location. Avoid private residences for first-time handovers, especially for high-value items.
- ✓Choose busy public places: cafés, shopping centres, train stations
- ✓Bring a friend for high-value exchanges
- ✓Meet during daylight hours where possible
- ✓Never share your home address until you trust the person
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Payment Safety
Agree payment terms in writing before the trip. Never send full payment before you have received and inspected the goods.
- ✓Use traceable payment methods (bank transfer, PayPal) rather than cash for large amounts
- ✓Pay a deposit only, with the balance on delivery
- ✓Do not pay anyone who asks for payment via gift cards or cryptocurrency
- ✓If a deal sounds too good to be true, it probably is
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Knowing What You're Carrying
As a carrier, you are legally responsible for everything in your luggage. Never carry items you have not personally inspected — regardless of what you are told they contain.
- ✓Inspect every item before packing it
- ✓Do not carry sealed packages you cannot look inside
- ✓Refuse any request to carry items at the last minute or at the airport
- ✓Understand the customs rules for both departure and arrival countries
⚖️
Customs and Legal Compliance
Carriers must comply with customs regulations in both their departure and destination countries. Ignorance of the law is not a defence.
- ✓Declare all goods you are carrying commercially at customs
- ✓Know the duty-free limits for your destination country
- ✓Prohibited items include drugs, weapons, endangered species products, and counterfeit goods
- ✓Keep receipts for all goods you are carrying on behalf of others
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Red Flags to Watch For
Most Lugbook users are genuine — but it is important to know the warning signs of a scam or unsafe situation.
- ✓Someone who contacts you first with an unsolicited offer
- ✓Requests to communicate only outside the platform
- ✓Pressure to decide quickly or act before thinking
- ✓Offers that seem unusually generous with no clear reason
- ✓Anyone who asks you to carry sealed or unexamined items
🔒
Protecting Your Personal Information
Share only the information necessary to complete the transaction. Your personal details are yours — do not share more than you need to.
- ✓Do not share your passport number, national ID, or bank details in messages
- ✓Use the platform's contact system rather than giving out your personal phone number early
- ✓Check your privacy settings on your Lugbook profile
- ✓Report any user who asks for unnecessary personal information
📞
Reporting and Getting Help
If something feels wrong, trust your instincts. You can report any user or listing directly from the platform and our team will review it within 24 hours.
- ✓Use the "Report" button on any listing or profile
- ✓Contact us directly at team@lugbook.com for urgent concerns
- ✓If you feel in immediate danger, contact your local emergency services
- ✓Screenshots of conversations are helpful when reporting
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In an emergency
If you feel you are in immediate danger, contact your local emergency services immediately. Do not wait to report to Lugbook first.
🇬🇧 UK Emergency: 999
🇪🇺 EU Emergency: 112
🇵🇰 Pakistan: 15 / 1122
📧 team@lugbook.com